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The Magic Formula to Disagree Agreeably

Whenever we are having a discussion, talking on the phone, or trying to express our ideas to others we benefit ourselves and our audience by clearly defining the purpose of our communication. It is critical that we think of the specific action we want our listeners to take and how it will benefit them. The ability to "honestly see things from the other person's point-of-view' and "talk in the terms of the other person's interests'' help us become persons of influence and de facto leaders.

 
 
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